Shipping & Delivery

Shipping & Delivery

Effective date: October 23, 2026

For Soktixo deliveries, the time spent preparing an order is separate from the time it travels with the carrier. The destination-specific checkout display supplies the applicable charge.

Planning note: Soktixo’s total estimate combines the period before dispatch with standard transit after dispatch. The carrier can scan a parcel after a short delay following handover. If the expected window has passed or a delivered scan does not match what you received, send us the tracking reference and address details for investigation.

This policy applies to orders placed at https://soktixo.com/. Soktixo is operated by Beijing Shuozhicheng Technology Co., Ltd.

1. Processing time

Checking, preparing and packing generally takes 1–3 business days. Business days exclude weekends and public holidays. Processing is separate from transportation time. We will contact you if an ordered item cannot be supplied.

2. Delivery estimates

Standard shipping is estimated at 7–14 business days after dispatch. Including normal processing, the estimated total is approximately 8–17 business days after payment confirmation. These are working-day estimates rather than guaranteed arrival dates. Customs checks, carrier disruptions, weather, peak periods and address errors may extend delivery. Depending on the product and delivery destination, an order may be fulfilled through an international facility.

3. Destinations, methods and charges

Use your destination during checkout to view the available shipping options and the charge for that order. Methods and rates may depend on the destination, products and parcel. The applicable shipping charge and taxes collected by the store are shown in the checkout total before payment. If no delivery option is presented, the destination is not currently supported. Any product-specific delivery restriction shown before purchase also applies.

4. Customs and import charges

Cross-border shipments may be assessed import duties, local taxes or handling fees. Amounts collected by our checkout are included in the order total. Charges imposed by customs or a carrier and not collected at checkout are the recipient’s responsibility where applicable law permits. Contact us before ordering if you need clarification about a destination.

5. Confirmation and tracking

We send an order confirmation to the email address provided at checkout. After dispatch, we send a shipping update; tracking details are included when the carrier makes them available. Tracking events may take time to appear after handover.

6. Address changes and cancellation

Check your name, address, postal code and contact number before submitting an order. Email service@soktixo.com as soon as possible and before dispatch with your order number and corrected details. We cannot guarantee a correction or cancellation after irreversible fulfillment or carrier handover. Eligible shipped orders follow Return & Refund Policy (https://soktixo.com/pages/return-refund-policy).

7. Delay, loss or damage

If delivery exceeds the estimated period, tracking stops updating, a parcel is marked delivered but cannot be located, or an item arrives damaged or incorrect, email service@soktixo.com with your order number and tracking details. Include photographs for damage where practical. We will investigate with the provider and offer an appropriate remedy under the Return & Refund Policy (https://soktixo.com/pages/return-refund-policy) and applicable law. Contacting us promptly helps investigation and does not remove mandatory rights.

8. Contact

Store: Soktixo
Website: https://soktixo.com/
Legal operator: Beijing Shuozhicheng Technology Co., Ltd.
Registered business address: Room 104, 1st Floor, Building 1, Courtyard No. 67, Wenquan Road, Haidian District, Beijing, China
Customer service: service@soktixo.com · +1 (283) 206-0337